NK Sports Therapy – Website & Client Legal Documents

CANCELLATION POLICY

Appointment Cancellation Policy: At NK Sports Therapy, appointment times are reserved specifically for each client. We kindly request a minimum of 24 hours’ notice for cancellations or appointment changes.

Late Cancellations: Appointments cancelled with less than 24 hours’ notice may result in the full session fee being charged.

Missed Appointments: Failure to attend an appointment without notice may result in the full session fee being charged.

Late Arrival: If you arrive late to your appointment, treatment time may need to be shortened to avoid impacting subsequent bookings.

NK Sports Therapy understands that emergencies and unexpected situations can occur, and discretion may be applied where appropriate.

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TERMS & CONDITIONS

By booking an appointment or using this website, you agree to the following terms and conditions.

1. Services

NK Sports Therapy provides sports therapy, rehabilitation, recovery, and related services.

2. Medical Responsibility

Clients are responsible for providing accurate medical and health information.

NK Sports Therapy reserves the right to refuse treatment where it is considered unsafe or inappropriate.

3. Payments

Payment is due at the time of booking unless otherwise agreed.

4. Cancellations

Please refer to the Cancellation Policy.

5. Results

While all care is taken to provide high-quality treatment, no guarantee can be made regarding treatment outcomes.

6. Website Use

All content on this website is for informational purposes only and must not be considered medical advice.

7. Intellectual Property

All website content, branding, logos, and materials remain the property of NK Sports Therapy unless otherwise stated.

8. Changes

NK Sports Therapy reserves the right to update these terms at any time.

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MEDICAL DISCLAIMER

The information provided on this website and through NK Sports Therapy services is intended for educational and informational purposes only.

Content provided does not replace medical advice, diagnosis, or treatment from a qualified medical professional.

If you are experiencing severe symptoms, significant pain, neurological symptoms, chest pain, breathing difficulties, or medical emergencies, please seek immediate medical attention.

Participation in rehabilitation exercises or advice provided by NK Sports Therapy is undertaken at your own risk.

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ONLINE BOOKING DISCLAIMER

By booking online, you confirm that the information provided is accurate to the best of your knowledge and that you understand treatment recommendations are based upon the information disclosed at the time of assessment.

If your symptoms significantly worsen prior to your appointment, please seek appropriate medical advice.

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WEBSITE COOKIE NOTICE

This website may use cookies to improve your browsing experience and analyse website traffic. Cookies are small files stored on your device that help websites function effectively. You can choose to disable cookies through your browser settings.

By continuing to use this website, you consent to the use of cookies where applicable.

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PRIVACY POLICY

‍NK Sports Therapy is committed to protecting and respecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website or booking services with NK Sports Therapy, you agree to the collection and use of information in line with this policy.

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‍1. Who We Are

NK Sports Therapy provides sports therapy, rehabilitation, recovery, and related healthcare services.

For any questions regarding this Privacy Policy or your personal data, please contact:

NK Sports Therapy
Email: nknightsportstherapy@gmail.com
Phone: 07763116210

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2. Information We May Collect

Personal Information: (Name, Date of birth, Address, Email address, Telephone number, Emergency contact details).

Health & Medical Information:

  • Injury and medical history

  • Current symptoms

  • Treatment notes

  • Exercise and rehabilitation plans

  • Relevant health screening information

Appointment & Payment Information:

  • Booking history

  • Appointment details

  • Payment records

Website Usage Information:

  • IP address

  • Browser type

  • Device information

  • Pages visited on the website

  • Cookies and analytics data

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3. How Your Information Is Used

Your information is used to:

  • Provide safe and effective assessment and treatment

  • Maintain accurate clinical records

  • Manage appointments and communication

  • Process payments

  • Improve website functionality and services

  • Meet legal, insurance, and professional obligations

We only collect information that is relevant and necessary for the services provided.

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4. Legal Basis for Processing

Under UK GDPR, the lawful bases we rely on include:

  • Your consent

  • Provision of healthcare services

  • Legitimate business interests

  • Compliance with legal and professional obligations

Health-related information is treated as special category data and handled with additional safeguards.

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5. How Your Information Is Stored

Your information is stored securely using password-protected systems and secure software platforms.

We take appropriate technical and organisational measures to protect your data against:

  • Unauthorised access

  • Loss or theft

  • Misuse or disclosure

Any third-party systems used for bookings, payments, or clinical records are selected with consideration for GDPR compliance and security standards.

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6. Sharing Your Information

Your information will not be sold or shared with third parties for marketing purposes.

Information may only be shared where necessary:

  • With your consent

  • For medical referral purposes

  • To comply with legal obligations

  • To protect you or others from serious harm

  • For insurance or professional regulatory requirements

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7. Data Retention

Clinical records are retained in accordance with professional guidelines, insurance requirements, and legal obligations.

When information is no longer required, it will be securely deleted or destroyed

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8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request erasure of your data where applicable

  • Restrict or object to certain processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, please visit the ICO website.

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9. Cookies

This website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

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10. Third-Party Services

This website may use third-party services such as:

  • Online booking software

  • Payment providers

  • Website analytics tools

  • Email communication platforms

These providers may process limited personal information in accordance with their own privacy policies. Examples may include:

  • Cliniko

  • Stripe

  • Squarespace

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11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business operations. Any updates will be published on this page.

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12. Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

NK Sports Therapy
Email: nknightsportstherapy@gmail.com
Phone: 07763116210

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